Consumer Guarantees and Remedies

  • Author: Watchdog Compliance
  • Level: Beginner
  • Study time: 25-30 minutes
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Course overview
This training has been designed to assist you to understand the risks and obligations under the Australian Consumer Laws (ACL) when you are performing duties for your business.

It provides guidance on how to avoid misleading customers, and also outlines customer's rights, their consumer rights at law and what customer remedies they are entitled to receive and how to handle customer requests.

What's included?

Lessons

  • What are the consumer's rights at law?


  • Customer remedies


  • Customer rights


  • 'Manufacturers Warranties' and 'Warranties against Defects'


  • How to handle customer requests