Aug 25 / Watchdog Compliance

DoorDash's Spam Slip-Up

In the digital age, communication is key, but DoorDash has recenty been found to have breached the Spam Act. DoorDash has paid a $2,011,320 infringement notice for sending unsolicited texts and emails, which violated spam rules.
The Australian Communications and Media Authority (ACMA) found that DoorDash messaged customers who had unsubscribed and also sent texts without an unsubscribe option.The ACMA said:

“It is unacceptable that DoorDash’s prospective contractors were sent messages without an unsubscribe facility about a business opportunity that they may not have wished to pursue”.

The ACMA also found that DoorDash had mischaracterised texts sent to prospective contractors as being solely factual in nature (and therefore outside the scope of the spam rules), as the messages contained commercial aspects, such as offers and incentives intended to promote a business opportunity as a delivery driver. 

You can read more here.