Terms and Conditions for Use of Watchdog Compliance Guides

1. Not Legal or Technical Advice: Our guides do not provide legal advice, engineering/technical advice, or confirm applicable regulations or standards for specific products. Our responses are not exhaustive and may not cover every possible scenario or outcome. 2. Guides as a First Step: The information provided in our guides is provided as an initial step to assist businesses in identifying relevant requirements for a product. We do not claim to cover all requirements that may apply to a specific product. 3. No legislation or Standards: Our guides do not include the full text of legislation, access to relevant standards, or every requirement, scenario, or information that may relate to a product’s requirements. 4. Coverage Limitations: We do not claim to provide information for all products sold in Australia or New Zealand, nor do our guides set out all relevant requirements. We do not guarantee that we capture every single new or updated compliance requirement. 5. No Approval or Confirmation: Watchdog Compliance does not ‘approve’ or ‘confirm’ labels, documents, certificates, or other files as acceptable or guarantee that they will meet legal requirements. 6. Limited Search Scope: We cannot guarantee that all relevant information has been identified. There may be information related to the product, question, or objective that we have not found. Users should double-check requirements as errors in our guides are possible. 7. Update Delays: We do not guarantee real-time updates of our guides. There may be delays from the implementation of new requirements until our guides reflect those changes. 8. Third-Party Lab Testing Referrals: We may refer users to third-party lab testing companies. These companies can often help identify applicable standards or testing requirements for products. However, we do not guarantee their assessments are always accurate. Human error could result in missed applicable standards and tests. We also cannot guarantee that the testing companies have the capability to test according to all applicable regulations or standards. We are not affiliated with and do not endorse any lab testing facilities. 9. General Inquiries: If you purchase our guides, you may ask general questions about the compliance process without additional charge, including: • the general compliance process (e.g., lab testing and labelling) • guidance on accessing official resources (e.g., government websites) • recommendations for testing companies and other service providers All additional services will be quoted at our complete discretion.

Watchdog Compliance Privacy Policy

1. Introduction

Watchdog Compliance Pty Ltd ("we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) (Australia) and the Privacy Act 2020 (New Zealand).

2. Collection of Personal Information

We collect personal information to provide and improve our services. The types of personal information we may collect include:

  • Name
  • Contact details (email, phone number, address)
  • Employment details
  • Financial information
  • Any other information relevant to our services

3. Methods of Collection

We collect personal information through various methods, including:

  • Direct interactions (e.g., in person, by phone, email, or online forms)
  • Third-party sources (e.g. business partners)
  • Automated technologies (e.g., cookies, web analytics)

4. Use of Personal Information

We use personal information for the following purposes:

  • Providing compliance services
  • Communicating with clients and stakeholders
  • Conducting audits and assessments
  • Managing client relationships
  • Complying with legal and regulatory obligations
  • Improving our services

5. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and contractors who need the information to perform their duties
  • Third-party service providers who assist us in delivering our services
  • Legal and regulatory authorities as required by law
  • Other parties with your consent or as required to fulfil our services

6. Security of Personal Information

We implement reasonable security measures to protect personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

  • Physical security controls
  • Technical safeguards (e.g., encryption, secure servers)
  • Administrative procedures

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To exercise these rights, please contact us using the details provided below.

8. Cross-Border Data Transfers

We may transfer personal information to recipients located in countries other than Australia and New Zealand. We will take reasonable steps to ensure that any such transfers comply with applicable privacy laws and that personal information is adequately protected.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Watchdog Compliance
Email: contact@watchdogcompliance.com
Phone: 1300 009 282

11. Complaints

If you believe that we have breached your privacy rights, you may contact us to discuss your concerns. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Office of the Privacy Commissioner (OPC) in New Zealand.

Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au

Office of the Privacy Commissioner (OPC) - New Zealand
Website: privacy.org.nz

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.