Consumer Law Essentials: Protect Your Business, Build Customer Trust

Want to avoid costly mistakes and stay on the right side of the law? This course will give you the practical know-how to confidently handle customer rights, pricing issues, and product guarantees — and steer clear of the traps that have caught other retailers out.

You will learn how to:

• Apply the key consumer guarantees that apply to every sale;

• Handle refunds, repairs and replacements the right way;

• Manage proof of purchase and pricing errors with confidence;

• Avoid misleading conduct and get your ‘overall impression’ right;

• Meet mandatory reporting obligations for safety incidents.

We will also walk you through real-life cases of what not to do — and what good compliance looks like.

Finish with a quick quiz to lock in your knowledge and download extra resources to use in your business.