Consumer Law

We specialise in assisting companies to establish, implement and maintain trade practices compliance programs with a strong focus on the Competition and Consumer Act 2010 and the Australian Consumer Law. We have assisted hundreds of companies to meet their requirements following undertakings to regulators and Court Ordered compliance programs.

Our Managing Director, David Johnson, worked as a senior lawyer in house at the Australian Competition and Consumer Commission (ACCC) and with Australian Government Solicitor, where he specialised in providing a broad range of legal services to the ACCC. He is also a member of the ACCC's Product Safety Consultative Committee.

We have extensive experience in all areas of compliance including risk assessments, independent reviews, training – both face to face and online, complaint handling systems, compliance procedures, on-going client support, industry codes, reviewing advertising material and assistance in dealing with regulators.

A key area of our work includes assisting businesses to ensure products they supply meet the requirements of applicable mandatory standards in force under the ACL (mandatory standards).
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We would be pleased to provide you with further information or an obligation free quote for the services we provide which include:
  • compliance health checks
  • setting up and strengthening consumer law compliance program
  • compliance officer support and assistance
  • website and marketing campaign reviews
  • developing compliance policies and compliance procedures/ manuals
  • checking advertising or marketing material
  • product checks (to identify requirements and applicable standards) link for more details
  • store audits
  • identifying test facilities and checking test reports
  • risk assessments and consumer law reviews
  • conduct of product recalls (advising, drafting and submitting)
  • draft and review of terms and conditions
  • face to face training by our compliance experts
  • online training solutions
  • independent reviews (and referrals)

Our Training Courses