Starts from $3,500 per month (including GST, no fixed term)

Watchdog Shield is designed for growing retailers, ecommerce businesses, marketplaces and consumer brands that need ongoing legal and compliance support as their business expands. Whether you are launching new products, running promotions, updating your website or introducing new customer journeys, we work as an extension of your team to identify and resolve compliance risks before they become costly issues. Our advisers provide practical, commercially focused guidance that helps your business make confident decisions while ensuring your marketing, sales and customer-facing activities remain compliant.

Membership includes:

• Dedicated legal and compliance support from experienced Watchdog advisers who understand the retail, ecommerce and consumer goods sectors.

• Website and ecommerce compliance reviews, including website content, product pages, checkout journeys and customer communications.

• Pricing, advertising and promotional claims advice, helping ensure campaigns and marketing materials comply with Australian Consumer Law.

• Returns, refunds and warranty guidance, together with advice on customer service scripts, complaint handling and customer-facing communications.

• Privacy, consent, email and SMS marketing compliance, including practical guidance on customer data, direct marketing and digital communications.

• Campaign and product launch reviews, promotional terms and conditions, practical action plans and ongoing compliance advice as your business evolves.

• Quarterly compliance meetings to discuss emerging risks, priorities and recommended actions.

• Unlimited online compliance training for all staff, helping build organisation-wide awareness and capability.

• Regulatory updates and proactive guidance on emerging legal developments, helping your business stay ahead of changing compliance obligations.

For businesses that need regular access to experienced legal and compliance advisers, Watchdog Shield provides the reassurance of having trusted specialists available whenever you need them—without the cost of employing a dedicated in-house legal and compliance team. T&Cs Apply.