Consumer law and ACL compliance
Practical compliance guidance for customer offers, terms, guarantees, complaints and business processes under Australian and New Zealand consumer law.
See how we can helpSpecialist compliance services
Practical compliance support.
Compliance assessments, reviews and incident support for suppliers, wholesalers, importers, retailers, marketplaces, ecommerce businesses and product brands across Australia and New Zealand.
How we help
Expert support for the issue your team needs to solve.
Explore the areas below or tell us what you are trying to achieve. We will recommend the most practical scope and delivery model.
Pricing, promotions and advertising claims
Pre-launch reviews and practical controls for prices, discounts, promotions, product claims, testimonials, influencers and sustainability messaging.
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Product safety compliance
Evidence-led product safety support from pre-market screening and supplier files through incident response, corrective action and governance.
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Product recalls and incident response
Calm, structured support for product complaints, injuries, safety incidents, stop-sale decisions, notifications, recalls and corrective action.
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Website and ecommerce compliance reviews
End-to-end reviews of product pages, offers, subscriptions, checkout design, delivery claims, online terms, privacy and customer remedies.
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Privacy, spam and data governance
Practical privacy and direct-marketing support for notices, consent, data flows, vendors, incidents, complaints and governance.
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Supplier due diligence and responsible sourcing
Risk-based supplier due diligence, evidence review, corrective action and governance for product compliance, modern slavery and responsible sourcing.
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Illegal Logging Due Diligence System
A guided online workspace that helps importers reuse product and supply-chain information, complete the relevant due-diligence pathway and retain an approved record.
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Regulator response and compliance programs
Structured support for regulator notices, information requests, investigations, undertakings and business-wide compliance improvement.
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Expert witness services for consumer and product compliance
Independent, evidence-led expert witness services for disputes involving consumer product safety, retail practice and compliance systems in Australia and New Zealand.
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Compliance training and workshops
Role-based training that helps teams recognise risk, make better decisions, preserve evidence and escalate at the right time.
See how we can helpWays to work with us
Choose the support model that fits your business.
You do not need to decide alone. These are the three most common ways clients work with Watchdog.
Resolve a defined issue.
Best for a launch review, incident, regulator response, compliance review or a specific work program.
Explore specialist services →Build specialist access into the month.
Best for recurring questions, reviews and emerging issues across a business or product team.
Compare memberships →Equip the team to make better decisions.
Best for role-based certificates, team training and consistent escalation across an organisation.
Explore training →Important information
Compliance support. Your organisation’s decision.
Watchdog Compliance is a regulatory compliance consultancy, not a law practice. Our assessments, findings and recommendations are professional compliance opinions based on the agreed scope, information and assumptions available, and sources current at the date of the work. They are not legal advice or legal opinions and do not guarantee compliance, regulator acceptance or any particular outcome.
Your organisation remains responsible for checking the information it provides, considering our recommendations, obtaining legal, technical, testing or other specialist advice where appropriate, and making and implementing its final decisions.
Read the service and reliance terms →Specialist support
Not sure which service best fits?
Tell us what your organisation is trying to achieve. We will recommend the most appropriate way forward and explain the scope, timing and fee clearly.