Sep 7 / Watchdog Compliance

Swipe right into Court: eHarmony accused of misleading statements

The Australian Competition and Consumer Commission (ACCC) has launched legal proceedings against matchmaking service eHarmony Inc in the Federal Court, alleging violations of the Australian Consumer Law. The ACCC alleges that misleading statements were made about 'free dating’, automatic membership renewals, pricing, 'one-month' memberships and cancellation options.
The ACCC alleges that eHarmony's conduct, dating back to at least November 2019, continues to mislead consumers. ACCC Chair Gina Cass-Gottlieb has emphasised the importance of transparency in personal online services and noted that hundreds of consumer complaints had been received. eHarmony faces potential penalties, injunctions and consumer redress.
You can read more here.