Practical resources to help your business stay compliant.
Whether you're launching a new product, planning a promotion, reviewing supplier documentation or responding to a customer issue, our expert articles and checklists provide practical guidance to help retailers, suppliers, importers, ecommerce and marketing teams confidently navigate compliance across Australia and New Zealand.
Recent Guidance
New ACL Unfair Trading Reforms: Is Your Customer Journey Ready?
The new unfair trading reforms do not commence until 1 July 2027, but businesses should be reviewing their customer journeys now.
These significant Australian Consumer Law changes will require organisations to think beyond whether their advertising is technically accurate and assess the fairness of the entire customer experience - from marketing and website design through to checkout, customer service and cancellation processes.
Our 🕒 5-minute read read explains what the new prohibition means, identifies the website features and customer journey practices most likely to attract regulatory attention, and outlines practical steps your business can take now to prepare. Businesses that start reviewing their customer journeys early will be in a much stronger position when the reforms commence.
Product Safety: 10 Questions to Ask Before You Sell
Online Courses
Watchdog Compliance Membership
Benefit: Practical guidance when questions arise, with a more predictable support model for busy teams.
Product Safety Compliance Hub
Benefit: Clearer product decisions, better evidence records and fewer last-minute compliance surprises.
Regulator Response & Compliance Programs
Benefit: Helps your team respond appropriately, keep better records and turn regulator obligations into practical actions.
Training, Workshops & WC Academy
Benefit: Helps staff recognise risks earlier, make better decisions and apply compliance rules day to day.