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Our Areas of Expertise


  • Regulatory engagement and compliance advice
  • Consumer Law across Australia and New Zealand
  • Product safety, recalls and product bans
  • Pricing, advertising, marketing claims and promotions
  • Complaints handling 
  • Privacy, data governance, spam compliance
  • AI compliance reviews
  • Green claims, sustainability marketing, packaging and responsible sourcing
  • Modern slavery risk reporting and trade partner reviews
  • Risk assessments, policy development and contract reviews
  • Influencer campaigns and marketing
  • Practical, fit-for-purpose compliance frameworks

Our Team

We are experienced solicitors and compliance professionals who help businesses embed regulatory compliance into day-to-day business operations.

Our approach is practical, commercial and responsive. We provide ongoing support through real-time advice, regulatory guidance, contract and material reviews, targeted training, and the design of scalable compliance processes and controls aligned to your business.

If regulators become involved, we support businesses at every stage, including strategic legal advice, regulator engagement, submissions and responses, investigation management, and navigating enforcement activity while managing legal and reputational risk.
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Our Training

We deliver tailored online, face-to-face and LMS-integrated training programs designed to build practical compliance capability across every level of your organisation.


Our training services include:

  • Consumer Law, product safety privacy and data, ethical sourcing and broader compliance management
  • Practical, scenario-based training focused on real regulatory risks and day-to-day decision making
  • Engaging case studies, real-world examples and common compliance risk areas
  • Customised content aligned to your organisation, industry and risk profile
  • Flexible delivery through in-person workshops, live virtual sessions and scalable online learning
  • Ongoing support for stronger compliance awareness, staff capability and risk reduction across your business
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Reviews and Audits

We conduct tailored product, service, store and warehouse reviews to assess compliance with Consumer Law, privacy obligations and broader regulatory requirements.

Our reviews focus on how compliance operates in practice, including:

  • Product labelling, safety information and warnings
  • Pricing, advertising and marketing claims
  • Returns, warranties and complaints handling
  • Point-of-sale disclosures, staff conduct and record-keeping
  • Recall readiness and operational compliance processes
  • Collection, use and handling of customer information and consent practices
  • Frontline privacy and data handling procedures

Our findings are clear, practical and risk-focused, with prioritised recommendations designed to strengthen day-to-day compliance and operational processes.

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Our Valued Clients


With more than two decades of experience, we have supported a broad range of retail and wholesale businesses, from national retailers and global brands to e-commerce platforms, distributors, and marketplace operators across sectors including apparel, homewares, electronics, toys, automotive, and FMCG.


This breadth of experience gives us a practical understanding of how different retail models operate, the regulatory pressure points at each stage of the supply chain, and how compliance obligations play out in real commercial environments.


Wherever you operate, we understand the rules, anticipate the risks, and help you manage compliance in a way that protects the business while supporting growth and commercial outcomes.


We have supported a wide range of businesses, including →

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Testimonials

Watchdog has been an invaluable partner in strengthening our compliance practices at Adore Beauty. Their expertise and commitment to supporting our team have made a real impact, helping us navigate complex compliance requirements with confidence. The training they provide is practical, engaging, and tailored to our needs, ensuring our team stays informed and prepared. They are always available to provide guidance, whenever we need it. It’s a brilliant partnership, and we highly recommend Watchdog to any business looking for trusted compliance support.

MILLY GUNN, LEARNING AND TALENT LEAD, ADORE BEAUTY



Watchdog compliance supports Pillow Talk in navigating the often-complex compliance landscape. Their regular updates and expert guidance, tailored to our specific sector, ensure we are kept up to date with ever-changing regulations. Their easy-to-understand training modules and customised training ensures effective and consistent compliance measures across our departments and wider business. 

 

KATE SPENCER - CHIEF EXECUTIVE OFFICER, PILLOW TALK
Working with Watchdog has been a transformative experience for Lorna Jane. Their expertise has empowered our team with the confidence to navigate ESG communications and consumer law with clarity and purpose. Their training sessions are insightful, practical, and tailored to our business, helping us refine our compliance approach and strengthen internal awareness.

More than just providing guidance, Watchdog has helped us embed compliance into our everyday decision-making, ensuring we stay proactive rather than reactive. Their ongoing support and expert advice have been invaluable, and we highly recommend them to any business looking to enhance their compliance practices.


AMY GILLETT - HEAD OF CUSTOMER - LORNA JANE

Product Guides: 

  • Baby and Nursery Products
  • Button Batteries and Related Products
  • Camping and Outdoor
  • Chemicals
  • Cosmetics and Body Care
  • Clothing, Textiles and Accessories
  • Christmas and Seasonal Items
  • Electrical and Communications Devices
  • Food and Drinks
  • Food Service Articles, Plastic Bags and Knives
  • Furniture, Homewares, and Hardware
  • Lithium Batteries
  • Sports and Recreation
  • Timber, Crafts and Hobbies
  • Toys and Aquatic Items

Claims Guides:  

  • Certification Claims
  • Country of Origin Claims
  • Environmental Claims
  • Ethical Sourcing and Animal Welfare Claims
  • Health and Therapeutic Benefit Claims

Compliance Guides:  

  • Illegal Logging Compliance
  • Influencers and Content Creators
  • Mandatory Reporting of Safety Incidents
  • Modern Slavery Review and Reporting
  • Pricing and Promotions
  • Privacy and Spam Compliance
  • Product Recalls
  • Reviews and Testimonials
  • Unfair Contract Terms
  • Warranties and Refunds (Consumer Guarantees)


Need Electrical Product Assistance?

We recommend Comtest Group as a provider of comprehensive testing, certification, and compliance solutions for a diverse range of industries, including telecommunications, automotive, medical devices, renewable energy, consumer electronics, and commercial refrigeration.
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Get in touch!

  • contact@watchdogcompliance.com
  • 1300 009 282

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