Our Team

We are experienced solicitors and compliance professionals who help businesses embed regulatory compliance into day-to-day operations, not as a separate exercise, but as part of how the business runs.


Our approach is practical and commercially focused. We provide ongoing support by responding to queries in real time, reviewing and drafting materials, delivering targeted training, and designing processes and controls that are workable, scalable, and aligned with your business model.


Where regulators take an interest, we support you at every stage. This includes providing clear, strategic legal advice, preparing responses and submissions, managing communications, and helping you navigate investigations or enforcement activity with confidence while maintaining control of legal and reputational risk.

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Our Areas of Expertise

Our expertise spans key regulatory areas, including consumer law, product safety, marketing and promotions, privacy and data, and modern slavery and ESG obligations. We support businesses with risk assessments, policy development, contract and disclosure reviews, and the design of practical, fit-for-purpose compliance frameworks.


Across consumer law in Australia and New Zealand, we advise on product safety, pricing and marketing claims, warranties, advertising, promotions, influencer marketing, complaints handling, recalls, and product bans.


In privacy, data and technology, our services cover privacy policies, spam compliance, consent management, data governance, AI and chatbot reviews, and engagement with regulators.


We also support businesses on environmental, sourcing and ethical trade matters, including green claims, sustainable packaging, carbon neutrality, responsible sourcing, Trade Partner Reviews, and modern slavery risk assessments and reporting.

Our Training

We deliver online, face-to-face and tailored training programs across consumer law, privacy and data, ethical sourcing, and broader compliance program management, designed to build capability across all levels of your organisation.


Our training is practical and scenario-based, focusing on real regulatory risks and the decisions your teams face day to day. We use relevant examples, case studies, and common risk areas to ensure the content is engaging, accessible, and directly applicable in practice.


Our training can be customised to your organisation, industry, and risk profile. We offer flexible delivery options, including in person face-to-face workshops, live virtual sessions, and LMS-integrated modules to support consistent, scalable rollout and ongoing staff development.

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Our Reviews and Audits

We conduct product and service reviews, along with store and warehouse audits, to assess compliance with consumer law, privacy obligations, and related regulatory requirements.


Our reviews focus on how compliance operates in practice. This includes product labelling, safety and warnings, pricing and marketing claims, returns and warranties, and complaints handling. In store and warehouse settings, we assess point-of-sale disclosures, staff conduct, record-keeping, and recall readiness. We also examine how customer information is collected, used, and managed, including consent processes and frontline data handling.


Our findings are clear and practical, with prioritised recommendations to address risks and strengthen compliance across day-to-day operations.

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Our Valued Clients


With more than two decades of experience, we have supported a broad range of retail and wholesale businesses, from national retailers and global brands to e-commerce platforms, distributors, and marketplace operators across sectors including apparel, homewares, electronics, toys, automotive, and FMCG.


This breadth of experience gives us a practical understanding of how different retail models operate, the regulatory pressure points at each stage of the supply chain, and how compliance obligations play out in real commercial environments.


Wherever you operate, we understand the rules, anticipate the risks, and help you manage compliance in a way that protects the business while supporting growth and commercial outcomes.


We have supported a wide range of businesses, including →

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Testimonials

Watchdog has been an invaluable partner in strengthening our compliance practices at Adore Beauty. Their expertise and commitment to supporting our team have made a real impact, helping us navigate complex compliance requirements with confidence. The training they provide is practical, engaging, and tailored to our needs, ensuring our team stays informed and prepared. They are always available to provide guidance, whenever we need it. It’s a brilliant partnership, and we highly recommend Watchdog to any business looking for trusted compliance support.

MILLY GUNN, LEARNING AND TALENT LEAD, ADORE BEAUTY



Watchdog compliance supports Pillow Talk in navigating the often-complex compliance landscape. Their regular updates and expert guidance, tailored to our specific sector, ensure we are kept up to date with ever-changing regulations. Their easy-to-understand training modules and customised training ensures effective and consistent compliance measures across our departments and wider business. 

 

KATE SPENCER - CHIEF EXECUTIVE OFFICER, PILLOW TALK
Working with Watchdog has been a transformative experience for Lorna Jane. Their expertise has empowered our team with the confidence to navigate ESG communications and consumer law with clarity and purpose. Their training sessions are insightful, practical, and tailored to our business, helping us refine our compliance approach and strengthen internal awareness.

More than just providing guidance, Watchdog has helped us embed compliance into our everyday decision-making, ensuring we stay proactive rather than reactive. Their ongoing support and expert advice have been invaluable, and we highly recommend them to any business looking to enhance their compliance practices.


AMY GILLETT - HEAD OF CUSTOMER - LORNA JANE

Product Guides: 

  • Baby and Nursery Products
  • Button Batteries and Related Products
  • Camping and Outdoor
  • Chemicals
  • Cosmetics and Body Care
  • Clothing, Textiles and Accessories
  • Christmas and Seasonal Items
  • Electrical and Communications Devices
  • Food and Drinks
  • Food Service Articles, Plastic Bags and Knives
  • Furniture, Homewares, and Hardware
  • Lithium Batteries
  • Sports and Recreation
  • Timber, Crafts and Hobbies
  • Toys and Aquatic Items

Claims Guides:  

  • Certification Claims
  • Country of Origin Claims
  • Environmental Claims
  • Ethical Sourcing and Animal Welfare Claims
  • Health and Therapeutic Benefit Claims

Compliance Guides:  

  • Illegal Logging Compliance
  • Influencers and Content Creators
  • Mandatory Reporting of Safety Incidents
  • Modern Slavery Review and Reporting
  • Pricing and Promotions
  • Privacy and Spam Compliance
  • Product Recalls
  • Reviews and Testimonials
  • Unfair Contract Terms
  • Warranties and Refunds (Consumer Guarantees)


Need Electrical Product Assistance?

We recommend Comtest Group as a provider of comprehensive testing, certification, and compliance solutions for a diverse range of industries, including telecommunications, automotive, medical devices, renewable energy, consumer electronics, and commercial refrigeration.
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Get in touch!

  • contact@watchdogcompliance.com
  • 1300 009 282

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