Incident triage
Organise facts, preserve evidence and identify urgent controls, reporting and escalation points.
Specialist service
Product recalls and incident response
Calm, structured support for product complaints, injuries, safety incidents, stop-sale decisions, notifications, recalls and corrective action.
Who this is for
Specialist support, shaped around the decision.
- Product safety and quality teams
- Retail and ecommerce leaders
- Customer-care teams
- Legal, risk and executive teams
How we can help
Clear scope. Practical action. Useful records.
We focus on the facts, evidence and decisions your team needs to move forward responsibly.
Risk and decision records
Support a documented assessment of hazards, exposure, uncertainty and corrective options.
Recall coordination
Help plan regulator engagement, notices, traceability, recovery and effectiveness monitoring.
Corrective action
Connect immediate containment with root-cause work, supplier action and system improvement.
Our approach
A focused path from question to action.
- 01
Control the immediate risk
We help identify urgent hold, stop-sale, evidence and communication actions.
- 02
Assess and document
We organise product, incident, distribution and technical information for the decision.
- 03
Implement and monitor
We support agreed notifications, corrective action and closure evidence.
Choose how to engage
Use the service once - or build the capability around it.
Address a defined priority.
Receive a tailored recommendation, clear scope and transparent fee for the outcome your team needs.
Request a tailored proposal →Make recurring support easier.
Compare membership options when this issue is part of a wider stream of recurring work.
Compare memberships →Build consistent decisions.
Explore role-based courses and corporate training for the people responsible for this work.
Explore training →Common questions
What teams usually ask.
Can Watchdog help with an urgent incident?
Contact us with the product, issue, markets, known incidents and deadline. We will promptly confirm whether and how we can assist.
Do you communicate with regulators?
Where agreed in scope, we can support or coordinate regulator-facing information and response work.
Can you run a recall simulation?
Yes. We can design and facilitate a practical exercise for your products, channels and team.
Tailored support
Let’s find the right way forward.
Tell us what your team needs to achieve. We will recommend a focused approach, explain what is included and provide a transparent fee before you decide.