Reuse reliable information
Select existing product and supplier records instead of re-entering the same details for every import.
Managed compliance system
Illegal Logging Due Diligence System
Turn a complex legal requirement into a clear, repeatable process. This hosted online workspace guides your team from product and supplier information through risk assessment, mitigation, approval and record keeping before regulated timber products are imported into Australia.
Browser-based accessGuided import checksFive-year record supportSpecialist help when required
Who it is for
Built for Australian businesses that import timber products.
The system is designed for importer entities that need a practical way to complete due diligence before import and demonstrate what was considered, decided and retained. This can include businesses importing furniture, homewares, paper, packaging and other products that may contain regulated timber components.
- Australian importers of regulated timber products
- Retailers and wholesalers importing furniture, homewares, paper or packaging
- Product, procurement, quality and responsible sourcing teams
- Compliance leaders who need consistent controls and retrievable records
What the system does
Less repeated work. One complete record.
The workspace keeps the information, evidence and decisions for each import together, while helping your team reuse reliable records and focus its effort where something has changed or needs attention.
Focus on what changed
Use the relevant pathway and direct attention to new information, evidence gaps, exceptions and risks.
Keep evidence with the decision
Connect supplier documents, certifications, research and correspondence to the assessment that relies on them.
Produce a retrievable record
Keep the written conclusion, mitigation, approval and audit history together for review and retention.
How the system works
From product check to completed due-diligence record
Sign in securely, select an existing product or add a new one, and follow the guided pathway relevant to the import. Information and evidence remain connected throughout the process.
Access and begin
01
Sign in securely
Access the secure online workspace through your browser.
02
View your dashboard
See drafts, outstanding actions and assessments awaiting approval.
03
Start an import check
Select an existing product or create a new product record.
Build the import record
04
Check whether due diligence applies
Answer five guided questions about the product and consignment. The system records the evidence and routes you to the appropriate next step.
The check covers
Tariff classification · Timber content · Packaging purpose · Recycled material · Consignment value
OutcomeContinue the due-diligence assessmentSave an out-of-scope or exemption recordRequest further review
05
Confirm product and timber details
Record the product, timber components, species, origin and manufacturing information.
06
Confirm supplier and shipment
Add the supplier, quantity and current sales or delivery information.
07
Upload supporting evidence
Upload certifications, supplier documents, research and relevant correspondence to the assessment record in the secure workspace. Each file remains connected to the product, shipment and decision.
Assess and resolve risk
08
Follow the relevant pathway
Use the guided route for a repeat import, certified product or non-certified product.
09
Complete the risk assessment
Consider the information and evidence and record a supported written risk conclusion.
10
Mitigate and reassess
Where risk is not low or remains uncertain, resolve gaps and reassess before proceeding.
Review, approve and retain
11
Submit the assessment
Review the complete record and proposed import decision.
12
Complete the approval
Approve, return for more information or request specialist assistance.
13
Produce the completed record
Receive the approved assessment, evidence index, audit history and retention record.
The resultA consistent process, a supported written decision and a retrievable record connecting the import information, evidence, assessment, mitigation and approval.
What your team will need to do
The system organises the process. Your business owns the import decision.
Watchdog provides and maintains the standard workflow, but the importer must supply accurate information, make the assessment and complete the required work before import. Each person who accesses the workspace receives their own named user account and role. In practice, your users will need to:
- Provide accurate importer, product, timber, supplier and shipment information.
- Obtain as much of the prescribed information as is reasonably practicable before each import, including the relevant sales or delivery document.
- Check the source, reliability, validity and product relevance of the evidence being used.
- Consider all information that may indicate illegal-logging risk and record a supported written conclusion.
- Complete reasonable and proportionate mitigation, then reassess the risk, if low risk cannot initially be concluded.
- Obtain the required internal approval before import and keep product, supplier and assessment information current.
Pricing
Simple pricing for each named user
The standard system is A$99 per named user per month, including GST, with a minimum of three users. Each person receives their own login and role so work, approvals and audit history remain attributable. Standard setup, configuration and onboarding are included, with no separate implementation fee for the standard service.
System subscription
A$99GST included · per named user per month
- One configured workspace for one Australian importer entity
- A minimum of three named users, each with an individual login
- Assessor, approver and administrator roles for the people you nominate
- Guided product-scope, certified, non-certified, mitigation and repeat-import work
- Product, supplier and evidence libraries
- Information-gap, risk-mitigation and reassessment records
- Written risk conclusions and internal approval records
- Assessment history, downloadable review records and five-year retention support
- Initial setup, onboarding and routine system support
- Updates to the standard Watchdog workflow when the source framework changes
Optional specialist consultation
A$330GST included · per hour
Book a Watchdog specialist consultation for a difficult assessment, evidence gap, certification issue, mitigation plan or risk conclusion. We agree the question and review material, estimate the time and obtain your approval before starting. We do not exceed the approved estimate without asking you first.
Common questions
What teams usually ask.
What happens after we contact you?
We confirm the Australian importer entity, the people who need access and their roles, arrange the subscription, configure the standard workspace and provide onboarding. Your team can then begin adding products, suppliers and current import records.
How does named-user pricing work?
The system is A$99 per named user per month, including GST, with a minimum of three users. Three users cost A$297 per month and five users cost A$495 per month. Each person who signs in needs their own account; user accounts must not be shared.
Can we add, replace or remove users?
Yes. You can ask Watchdog to add a user, change a role or deactivate access. A replacement user does not create an additional charge where the number of active named users stays the same. The assessment and audit history created by a former user remains with the importer entity.
What information will we need to provide?
For setup, we need the importer entity details, responsible contact, nominated users and approval roles. For each import record, your team will need the applicable product, timber, origin, processing or manufacturing, supplier, shipment and sales or delivery information, together with the supporting evidence and research used in the assessment.
Where does the system sit and how does our team access it?
Watchdog provides a hosted, browser-based workspace for your organisation. Nominated users access it online, so there is no software for your IT team to install or maintain.
Can we use it for furniture, homewares, paper and packaging?
The system can be used to manage due diligence for regulated products across these categories. Not every product containing timber is necessarily regulated, and exemptions may apply in some circumstances, so the product-scope decision and the supporting basis should be recorded before the risk-assessment workflow is completed.
Does certification remove the need for due diligence?
No. The certified-product pathway is simpler, but certification is not a blanket exemption or guarantee. The system prompts users to verify the official certification record, product scope and sales-document claim, and to consider the other information relevant to risk.
Can we rely on an earlier assessment for a repeat import?
Potentially, where the conditions for the repeat-import exception are met. The system records the link to the earlier assessment and prompts users to confirm the same product and supply chain, timing, certification status where relevant, and whether any significant change has increased risk.
What happens when information is missing or inconsistent?
The system records the gap, prevents it being treated as low risk by default, assigns mitigation actions and supports reassessment after further information or evidence is obtained.
Does the system decide whether an import is compliant?
No. It gives your team a consistent process, prompts and record structure. Your business remains responsible for the accuracy of the information, the reasonableness of the assessment and mitigation, the final import decision and compliance with the law.
Does Watchdog review every assessment?
No. Your team operates the standard workflow. A Watchdog specialist consultation is available when requested at A$330 per hour, including GST, with the estimated time confirmed before work starts.
Is there a separate setup fee?
No separate implementation fee applies to standard configuration and onboarding for one Australian importer entity. If you request substantial data migration, custom integration or client-specific development, we will quote that work separately before it starts.
Important information
Compliance support. Your organisation’s decision.
Watchdog Compliance is a regulatory compliance consultancy, not a law practice. Our assessments, findings and recommendations are professional compliance opinions based on the agreed scope, information and assumptions available, and sources current at the date of the work. They are not legal advice or legal opinions and do not guarantee compliance, regulator acceptance or any particular outcome.
Your organisation remains responsible for checking the information it provides, considering our recommendations, obtaining legal, technical, testing or other specialist advice where appropriate, and making and implementing its final decisions.
Read the service and reliance terms →Get started
Ready to put a clear process around your timber imports?
Contact Watchdog with the name of your Australian importer entity, the number of people who need access and who will complete and approve assessments. We will confirm the monthly user cost, explain the next steps and configure your workspace.