WC06 · Watchdog PRO certificate
Ecommerce Professional
Role-based AU/NZ training for ecommerce teams responsible for product pages, prices, subscriptions, checkout, delivery promises, online terms, privacy and the end-to-end customer journey.
Suitable for
Built for the decisions in your role.
- People who make, review or support compliance decisions in this role
- Retail, ecommerce, product, supplier and consumer-facing organisations
- Professionals working across Australia and New Zealand
Learning outcomes
What you will be able to do.
- Map and test an ecommerce customer journey
- Review product pages, total price and delivery claims
- Control subscriptions, checkout design and online terms
- Recognise privacy, safety and incident signals
Course content
A practical, role-based pathway.
- Map the Ecommerce Customer Journey
- Product Pages and Online Representations
- Total Price, Fees, Delivery and Stock
- Checkout Design, Choice Architecture and Unfair Practices
- Subscriptions, Renewals, Trials and Cancellation
- Online Terms, Consumer Guarantees and Returns
- Privacy, Consent, Cookies and Tracking
- Reviews, Marketplaces, Influencers and User Content
- Online Product Safety and Restricted Products
- Testing, Monitoring, Incidents and Capstone
Practical resources
Tools to support the work.
- Ecommerce Journey Compliance Map
- Product Page Approval Checklist
- Subscription and Auto-Renewal Checklist
- Checkout and Dark-Pattern Review Tool
- Online Product Safety Checklist
- Ecommerce Incident Escalation Workflow
Assessment
Applied knowledge, not passive attendance.
Complete every compulsory module and required elective, then achieve at least 80% in the final graded assessment. Two attempts are permitted before individual review and a documented learning plan.
Credential
Watchdog PRO certificate
This industry-developed professional certificate confirms successful completion of practical, role-based training provided by Watchdog Compliance. It is not nationally recognised training, an AQF qualification, an NZQA-approved qualification, regulator approval, legal advice or technical product certification.
Pricing
Choose individual or team access.
Individual checkout will link directly to LearnWorlds when enrolment opens. Team access is established separately so an organisation can allocate learning and monitor progress. Client-specific adaptation, bespoke translation, SCORM licensing for a client's own LMS and facilitated workshops are quoted separately unless expressly included.
Status
In development.
This course is being prepared for review and is not yet open for enrolment. Register your interest and Watchdog Compliance will contact you when access opens.
Important information
Scope and limitations.
This training provides general, practical compliance education. It is not legal advice, technical product certification or a substitute for advice on the facts of a specific matter. Requirements may change and additional specialist review may be necessary.
Choose your enrolment route
Build capability with Ecommerce Professional.
Register one learner, or plan a team rollout with corporate pricing, allocation and progress monitoring.