WC13 · Watchdog PRO certificate
Marketplace Professional
Practical training for marketplace and platform teams responsible for seller onboarding, product listings, prohibited goods, customer remedies, unsafe-product takedowns, recalls and seller enforcement.
Suitable for
Built for the decisions in your role.
- People who make, review or support compliance decisions in this role
- Retail, ecommerce, product, supplier and consumer-facing organisations
- Professionals working across Australia and New Zealand
Learning outcomes
What you will be able to do.
- Map platform, seller and fulfilment responsibilities
- Control seller onboarding and listing evidence
- Coordinate unsafe-product takedowns and recalls
- Monitor and enforce seller requirements
Course content
A practical, role-based pathway.
- Map the Marketplace Business Model and Responsibilities
- Seller Identity, Onboarding and Due Diligence
- Prohibited, Restricted and Regulated Products
- Evidence Before Listing
- Listing, Pricing, Reviews and Advertising Controls
- Consumer Guarantees, Refunds and Complaints
- Product-Safety Signals, Takedowns and Stop Sale
- Traceability, Notifications and Recalls
- Seller Monitoring and Enforcement
- Competition, Data and Platform Governance Capstone
Practical resources
Tools to support the work.
- Seller Onboarding Checklist
- Restricted Product Decision Tool
- Listing Evidence Checklist
- Unsafe Product Takedown Workflow
- Seller Enforcement Matrix
- Marketplace Recall Checklist
Assessment
Applied knowledge, not passive attendance.
Complete every compulsory module and required elective, then achieve at least 80% in the final graded assessment. Two attempts are permitted before individual review and a documented learning plan.
Credential
Watchdog PRO certificate
This industry-developed professional certificate confirms successful completion of practical, role-based training provided by Watchdog Compliance. It is not nationally recognised training, an AQF qualification, an NZQA-approved qualification, regulator approval, legal advice or technical product certification.
Pricing
Choose individual or team access.
Individual checkout will link directly to LearnWorlds when enrolment opens. Team access is established separately so an organisation can allocate learning and monitor progress. Client-specific adaptation, bespoke translation, SCORM licensing for a client's own LMS and facilitated workshops are quoted separately unless expressly included.
Status
In development.
This course is being prepared for review and is not yet open for enrolment. Register your interest and Watchdog Compliance will contact you when access opens.
Important information
Scope and limitations.
This training provides general, practical compliance education. It is not legal advice, technical product certification or a substitute for advice on the facts of a specific matter. Requirements may change and additional specialist review may be necessary.
Choose your enrolment route
Build capability with Marketplace Professional.
Register one learner, or plan a team rollout with corporate pricing, allocation and progress monitoring.