WC09 · Watchdog PRO certificate
Recall Coordinator
Practical AU/NZ training for people coordinating product incidents, safety investigations, stop-sale action, regulator notifications, customer communications and product recalls.
Suitable for
Built for the decisions in your role.
- People who make, review or support compliance decisions in this role
- Retail, ecommerce, product, supplier and consumer-facing organisations
- Professionals working across Australia and New Zealand
Learning outcomes
What you will be able to do.
- Coordinate incident triage and urgent controls
- Document product risk and recall decisions
- Manage notifications, traceability and communications
- Measure effectiveness and close corrective action
Course content
A practical, role-based pathway.
- Recall Governance and the Coordinator's Role
- Incident Intake, Triage, Stop Sale and Quarantine
- Investigate the Product and Assess Safety Risk
- Mandatory Reporting and Regulator Notification
- Make and Document the Recall Decision
- Trace Products and Control Distribution Channels
- Recall Notices and Stakeholder Communication
- Recover, Reconcile, Repair, Replace or Dispose
- Measure Effectiveness and Close the Recall
- Recall Simulation and Capstone
Practical resources
Tools to support the work.
- Recall Team and Responsibility Map
- Incident Assessment Intake Form
- Recall Decision Record
- Traceability and Reconciliation Register
- Recall Notice Checklist
- Effectiveness Review template
- Recall Simulation Pack
Assessment
Applied knowledge, not passive attendance.
Complete every compulsory module and required elective, then achieve at least 80% in the final graded assessment. Two attempts are permitted before individual review and a documented learning plan.
Credential
Watchdog PRO certificate
This industry-developed professional certificate confirms successful completion of practical, role-based training provided by Watchdog Compliance. It is not nationally recognised training, an AQF qualification, an NZQA-approved qualification, regulator approval, legal advice or technical product certification.
Pricing
Choose individual or team access.
Individual checkout will link directly to LearnWorlds when enrolment opens. Team access is established separately so an organisation can allocate learning and monitor progress. Client-specific adaptation, bespoke translation, SCORM licensing for a client's own LMS and facilitated workshops are quoted separately unless expressly included.
Status
In development.
This course is being prepared for review and is not yet open for enrolment. Register your interest and Watchdog Compliance will contact you when access opens.
Important information
Scope and limitations.
This training provides general, practical compliance education. It is not legal advice, technical product certification or a substitute for advice on the facts of a specific matter. Requirements may change and additional specialist review may be necessary.
Choose your enrolment route
Build capability with Recall Coordinator.
Register one learner, or plan a team rollout with corporate pricing, allocation and progress monitoring.