New Zealand · Consumer law and remedies
Jetstar penalty reinforces accurate statements about statutory remedies
A court penalty followed misleading representations about customer compensation rights. Sector terms and internal policies cannot displace statutory remedies.
What this means
Understand the practical effect.
A court penalty followed misleading representations about customer compensation rights. Sector terms and internal policies cannot displace statutory remedies.
What to do
Turn the update into action.
Align frontline scripts, automated messages, policies and escalation decisions with current statutory rights, and monitor complaint outcomes for recurring misinformation.
Official source
Check the controlling material.
Practical support
Apply this update to your business.
Confirm the products, customer journeys, claims, suppliers or processes affected, then identify the evidence, ownership and timing needed for a defensible response.
Watchdog can assess the update against your circumstances and recommend the most useful next step.
Important information
Check the current position.
This update is general information, not legal advice. Laws, official guidance and proceedings can change. Check the current source and your specific facts before acting.