Preparing for Australian unfair trading reforms
A practical readiness guide to the enacted unfair trading, transaction-charge and subscription reforms starting 1 July 2027.
Compliance resource topic
Consumer Law & Fair Trading
Customer rights, subscriptions, terms, complaints, remedies and fair trading obligations.
17 free resources
Subscription and auto-renewal compliance
A practical review framework for subscription offers, free trials, renewal, consent, reminders, cancellation and customer communications.
Unfair trading and customer journey readiness
A customer-journey review for choice architecture, friction, pressure, subscriptions, disclosure and post-sale treatment before the 1 July 2027 reforms.
Subscription pricing and affiliation claims: checkout review guide
Practical guidance on subscription pricing and affiliation claims: checkout review guide, with a July 2026 explanation, business checklist and evidence questions.
New Zealand consumer-credit oversight: business handover checklist
Practical guidance on new Zealand consumer-credit oversight: business handover checklist, with a July 2026 explanation, business checklist and evidence questions.
Free trials and annual subscription costs: offer checklist
Practical guidance on free trials and annual subscription costs: offer checklist, with a June 2026 explanation, business checklist and evidence questions.
New Zealand fair-trading reform proposals: readiness guide
Practical guidance on new Zealand fair-trading reform proposals: readiness guide, with a May 2026 explanation, business checklist and evidence questions.
Franchise disclosure-register profiles: ownership checklist
Practical guidance on franchise disclosure-register profiles: ownership checklist, with a March 2026 explanation, business checklist and evidence questions.
Unfair contract terms and remedies: implementation guide
Practical guidance on unfair contract terms and remedies: implementation guide, with a March 2026 explanation, business checklist and evidence questions.
New Zealand gift cards: three-year expiry readiness guide
Practical guidance on new Zealand gift cards: three-year expiry readiness guide, with a March 2026 explanation, business checklist and evidence questions.
Resale price maintenance: supplier and retailer checklist
Practical guidance on resale price maintenance: supplier and retailer checklist, with a February 2026 explanation, business checklist and evidence questions.
Unconscionable conduct in New Zealand: sales-governance checklist
Practical guidance on unconscionable conduct in New Zealand: sales-governance checklist, with a February 2026 explanation, business checklist and evidence questions.
Preselected extras and minimum price: booking-flow review
Practical guidance on preselected extras and minimum price: booking-flow review, with a January 2026 explanation, business checklist and evidence questions.
New Zealand Disputes Tribunal limit: complaint-handling guide
Practical guidance on new Zealand Disputes Tribunal limit: complaint-handling guide, with a January 2026 explanation, business checklist and evidence questions.
Subscription and cancellation journeys: New Zealand checklist
Practical guidance on subscription and cancellation journeys: New Zealand checklist, with a October 2025 explanation, business checklist and evidence questions.
Vulnerable-customer safeguards: frontline and dealer controls
Practical guidance on vulnerable-customer safeguards: frontline and dealer controls, with a September 2025 explanation, business checklist and evidence questions.
Statutory remedies: customer-communications checklist
Practical guidance on statutory remedies: customer-communications checklist, with a September 2025 explanation, business checklist and evidence questions.
General information only. Check current requirements and seek advice for your specific facts.
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