Australia · Marketing and promotions
EnergyAustralia undertaking shows regulated offers must be ready at commencement
EnergyAustralia admitted breaching the Electricity Retail Code by failing to make the required Solar Sharer Offer available from 1 July 2026. It introduced the offer on 3 August and gave a court-enforceable undertaking.
What this means
Understand the practical effect.
EnergyAustralia admitted breaching the Electricity Retail Code by failing to make the required Solar Sharer Offer available from 1 July 2026. It introduced the offer on 3 August and gave a court-enforceable undertaking.
What to do
Turn the update into action.
For every regulated offer or customer program, map the commencement date, eligibility, pricing, disclosures, operational launch and staff support. Treat a delayed launch as a compliance failure rather than an ordinary project delay.
- Maintain an obligations calendar linking commencement dates to responsible owners, launch readiness and evidence.
- Verify eligibility, pricing, free or discounted period limits, customer-facing claims and terms before go-live.
- Test website, sales, enrolment, billing and customer-service systems together before the legal start date.
- Escalate any readiness gap before commencement and document interim customer protection and remediation.
Official sources
Check the controlling material.
Practical support
Apply this update to your business.
Confirm the products, customer journeys, claims, suppliers or processes affected, then identify the evidence, ownership and timing needed for a defensible response.
Watchdog can assess the update against your circumstances and recommend the most useful next step.
Important information
Check the current position.
This update is general information, not legal advice. Laws, official guidance and proceedings can change. Check the current source and your specific facts before acting.