Australia · Marketing and promotions
JB Hi-Fi resolution shows pricing-system errors still require remediation
The ACCC reported refunds and process improvements following allegedly misleading ‘was/now’ displays. The matter was resolved without a formal court finding.
What this means
Understand the practical effect.
The ACCC reported refunds and process improvements following allegedly misleading ‘was/now’ displays. The matter was resolved without a formal court finding.
What to do
Turn the update into action.
Reconcile campaign inputs against live displayed prices, alert on impossible or stale comparisons and maintain a fast customer-remediation route when a pricing error is found.
Official source
Check the controlling material.
Practical support
Apply this update to your business.
Confirm the products, customer journeys, claims, suppliers or processes affected, then identify the evidence, ownership and timing needed for a defensible response.
Watchdog can assess the update against your circumstances and recommend the most useful next step.
Important information
Check the current position.
This update is general information, not legal advice. Laws, official guidance and proceedings can change. Check the current source and your specific facts before acting.